Term & Conditions
Last Updated: August 2026
Welcome to TourlyBiz. These Terms and Conditions govern your access to and use of our website, travel assistance services, and related booking services.
By accessing our website or using our services, you agree to comply with these Terms and Conditions. Please read them carefully before making a booking or submitting an enquiry.
1. About TourlyBiz
TourlyBiz provides travel assistance and booking-related services to customers seeking flight and other travel arrangements.
Depending on the service requested, TourlyBiz may assist customers with searching for travel options, making reservations, managing bookings, and providing customer support.
2. Use of Our Website
You agree to use the TourlyBiz website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Provide false, misleading, or inaccurate information.
Attempt to gain unauthorised access to any part of the website.
Interfere with the operation or security of the website.
Use automated systems or methods to misuse or overload the website.
Copy, reproduce, or distribute website content without appropriate permission.
3. Booking Information
Customers are responsible for providing accurate and complete information when making a booking or submitting an enquiry.
This may include:
Passenger’s full name.
Date of birth, where required.
Travel dates.
Departure and arrival destinations.
Contact details.
Passport or travel-document information where required.
Other information necessary to process the booking.
Incorrect information may result in booking problems, additional charges, cancellation, or inability to travel.
4. Flight Availability and Prices
Flight availability, fares, schedules, taxes, and fees may change without prior notice.
Displayed prices may not be guaranteed until a booking has been successfully confirmed.
The final amount payable may depend on:
Airline availability.
Selected fare.
Travel dates.
Passenger details.
Taxes and government charges.
Airline fees.
Applicable service or processing charges.
5. Booking Confirmation
A booking is considered confirmed only after the applicable booking process has been successfully completed and confirmation has been issued.
Customers should carefully review their confirmation details and notify TourlyBiz as soon as possible if they identify an error.
6. Airline Rules and Conditions
Flight bookings are subject to the rules, conditions, and policies of the applicable airline.
These may include rules relating to:
Baggage.
Check-in.
Seat selection.
Flight changes.
Cancellations.
Refunds.
Name corrections.
No-show conditions.
Schedule changes.
Where airline rules apply, customers are responsible for complying with those requirements.
7. Changes and Cancellations
Requests to change or cancel a booking are subject to the applicable fare rules and airline conditions.
Additional charges, fare differences, cancellation penalties, or service fees may apply.
For complete information regarding cancellations and refunds, please refer to the Cancellation and Refund Policy.
8. Customer Responsibilities
Customers are responsible for:
Providing accurate booking information.
Checking their booking confirmation.
Ensuring they have valid travel documents.
Checking passport and visa requirements.
Arriving at the airport within the recommended time.
Following airline and airport requirements.
Checking flight schedules before departure.
Complying with applicable immigration and entry requirements.
TourlyBiz is not responsible for problems caused by inaccurate information or a customer’s failure to comply with applicable travel requirements.
9. Travel Documents and Entry Requirements
Passengers are responsible for obtaining and maintaining all documents required for their journey.
Depending on the destination, this may include:
Valid passport.
Visa.
Transit visa.
Entry permit.
Travel authorisation.
Other documents required by the destination country or airline.
Travel requirements can change. Customers should verify the latest requirements with the relevant airline, government authority, embassy, or consulate before travelling.
10. Payments
Customers agree to provide accurate payment information and pay all applicable charges associated with their booking.
A booking may not be confirmed until the required payment has been successfully received and processed.
In the event of a failed, reversed, or unauthorised payment, TourlyBiz may cancel or suspend the applicable booking or service.
11. Third-Party Services
TourlyBiz may provide access to or assistance with services supplied by third parties, including airlines, hotels, payment providers, technology providers, and other travel-related partners.
Third-party services are subject to the terms and conditions of the relevant provider.
TourlyBiz is not responsible for changes, delays, cancellations, service interruptions, or policies imposed by third-party providers, except where liability cannot legally be excluded.
12. Flight Delays, Cancellations, and Schedule Changes
Airlines may change flight schedules, routes, aircraft, or operating times.
If an airline delays, cancels, or changes a flight, the available options will depend on the airline’s applicable policy and the conditions of the booking.
TourlyBiz may assist customers in understanding or communicating available options, but the final decision regarding airline operations remains with the airline.
13. Refunds
Refund eligibility and refund amounts depend on the applicable fare conditions, airline rules, and booking terms.
Where a refund is approved, processing times may vary depending on the airline, payment provider, and financial institution.
For further information, please refer to our Cancellation and Refund Policy.
14. Intellectual Property
All content available on the TourlyBiz website, including text, graphics, logos, images, designs, and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.
15. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Website availability may be affected by maintenance, technical problems, network failures, third-party services, or circumstances beyond our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, TourlyBiz will not be responsible for losses arising from circumstances outside our reasonable control, including airline schedule changes, cancellations, delays, airport disruptions, government restrictions, technical failures, or other events affecting travel arrangements.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our services, you acknowledge that personal information may be processed where necessary to provide bookings, customer support, payment processing, and other requested services.
18. Cookies
Our website may use cookies and similar technologies to provide functionality, improve website performance, understand usage, and enhance the user experience.
Please refer to our Cookie Policy for additional information.
19. Policy Changes
TourlyBiz may update these Terms and Conditions from time to time to reflect changes to our services, website, business practices, or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of our website after an updated version is published constitutes acceptance of the updated Terms and Conditions, to the extent permitted by applicable law.
20. Governing Law
These Terms and Conditions shall be interpreted and applied in accordance with applicable laws.
Any disputes arising in connection with the use of our services shall be handled in accordance with the applicable legal and jurisdictional requirements.
21. Contact Us
If you have questions regarding these Terms and Conditions, your booking, or our services, please contact the TourlyBiz support team.
TourlyBiz– Making travel booking and assistance simple, convenient, and transparent.