Privacy Policy

Last Updated: August 2026

At TourlyBiz, we respect your privacy and are committed to protecting the personal information you provide when using our website, travel services, and customer support channels.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when using TourlyBiz.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our services, we may collect information such as:

  • Full name

  • Email address

  • Telephone or mobile number

  • Billing and payment-related information

  • Travel dates and destinations

  • Passenger and booking information

  • TourlyBiz Booking ID

  • Information provided when contacting customer support

  • Information required to process or manage a booking

  • Technical information about your device and browser

  • IP address and general website usage information

  • Cookies and similar technologies

We only request information that is reasonably necessary for providing, managing, and improving our services.

2. Information Provided During Bookings

When you make or enquire about a travel booking, we may need information relating to the passenger and trip.

This may include:

  • Passenger names

  • Contact details

  • Flight or travel information

  • Booking preferences

  • Information required by airlines or travel providers

  • Other information necessary to complete or manage your reservation

Customers are responsible for ensuring that information submitted during the booking process is accurate and up to date.

3. How We Use Your Information

TourlyBiz may use collected information to:

  • Process and manage travel bookings.

  • Provide booking confirmations and travel-related information.

  • Respond to enquiries and customer support requests.

  • Process cancellations, changes, and eligible refund requests.

  • Communicate important information about your booking.

  • Verify customer or booking information.

  • Improve our website, services, and customer experience.

  • Detect, prevent, and investigate fraudulent or unauthorised activity.

  • Maintain the security and functionality of our website.

  • Comply with applicable legal and regulatory requirements.

4. Payment Information

Payments may be processed through third-party payment providers.

Where payment processing is handled by a third-party provider, payment information may be subject to that provider’s privacy policy and security practices.

TourlyBiz does not request or store sensitive payment information unless it is necessary and permitted for the provision of the relevant service.

5. Sharing of Information

We may share relevant information with third parties when reasonably necessary to provide our services.

These parties may include:

  • Airlines and travel service providers.

  • Payment processing providers.

  • Technology and website service providers.

  • Customer support or service partners.

  • Fraud prevention and security providers.

  • Government authorities or regulatory bodies where legally required.

We aim to share only the information necessary for the relevant purpose.

TourlyBiz does not sell personal information to third parties for their independent marketing purposes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and enhance the user experience.

Cookies may also be used for security, analytics, and other website-related purposes.

You can manage or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

For more information, please refer to our Cookie Policy.

7. Analytics and Website Usage

We may use analytics and similar technologies to understand how visitors interact with our website.

This information may help us understand:

  • Which pages are visited.

  • How users navigate the website.

  • General website traffic patterns.

  • Technical issues and performance.

  • Ways to improve our services and website experience.

Analytics information is generally used in an aggregated or otherwise appropriate manner.

8. Data Security

TourlyBiz takes reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account, booking, and personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Rights

Depending on applicable laws and regulations, you may have rights regarding your personal information, which may include:

  • Requesting access to personal information we hold about you.

  • Requesting correction of inaccurate or incomplete information.

  • Requesting deletion of personal information where legally permitted.

  • Requesting restriction of certain processing activities.

  • Objecting to certain uses of your information.

  • Withdrawing consent where processing is based on consent.

  • Requesting information about how your personal information is processed.

Certain requests may be subject to legal, contractual, or security limitations.

11. Children’s Privacy

Our services are not intentionally directed toward children who are unable to enter into applicable agreements without appropriate authorisation.

We do not knowingly collect personal information from children for purposes unrelated to providing a requested service.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

12. Third-Party Websites

Our website may contain links to third-party websites, including airlines, payment providers, travel partners, or other external services.

TourlyBiz is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

13. International Data Transfers

Depending on the travel service, airline, technology provider, or payment service involved, personal information may be processed or stored in countries other than the country in which you are located.

Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

14. Changes to This Privacy Policy

TourlyBiz may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact the TourlyBiz support team.

When contacting us about a privacy request, please provide sufficient information for us to understand and verify your request.

TourlyBiz – Your trusted travel partner, committed to protecting your privacy while providing convenient travel assistance.